Help Center

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CUSTOMER SUPPORT
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Need assistance?

Our support team is here to help you.

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SHIPPING INFORMATION
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Delivery Time

• Europe: 5–12 business days

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ORDER TRACKING
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Once your order is shipped, you will receive a tracking number via email.

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RETURNS & REFUNDS
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Return Policy

• We offer a 14-day return policy after delivery.
• Items must be unused and in original condition.

Refund Processing

• Refunds are processed within 5–10 business days after inspection.

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ORDER SUPPORT
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Cancel or Modify an Order

• Orders can only be changed within 12 hours after purchase.

Wrong Shipping Address

• If your order has not been shipped yet, we can update your address.

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PAYMENT METHODS
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We accept:

• Visa
• Mastercard
• PayPal
• Apple Pay
• Google Pay

All payments are securely encrypted.

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BUSINESS HOURS
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Monday – Friday
9:00 AM – 6:00 PM (CET)

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Thank you for choosing Le Velourie.

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